RETURNS, EXCHANGES AND REFUNDS

As all of our jewellery is made entirely to order, bespoke pieces are crafted specifically for you and cannot be resold. Please read the following carefully before placing a commission.

DEPOSITS

All commissions require a deposit to begin work. Deposits are strictly non-refundable under any circumstances, as they cover the time, design consultation, and materials sourcing committed to your piece from the outset.

COLLECTION

All finished pieces are available for collection in person only. In rare circumstances we may consider postal delivery, but this must be discussed and agreed upon before your piece is completed, and will depend on the nature and value of the item. If postal delivery is agreed, Antonia Guise cannot be held liable for any loss or damage once the item has left our hands and is in the possession of a courier. Any shipping costs will be your responsibility and will not be refunded.

ISSUES WITH YOUR FINISHED PIECE

Your satisfaction with your bespoke piece is very important to us. If you have any concerns about your finished jewellery — whether relating to fit, finish, or craftsmanship — please contact us within 14 days of collection (or delivery, if agreed) by emailing hello@antoniaguise.co.uk. We will always do our utmost to discuss and resolve any issues, which may include adjustment or correction of the piece at our discretion.

Please note that because each piece is made uniquely for you, we are unable to offer refunds on completed bespoke commissions. Our commitment is to work with you to ensure you are happy with the result.

CANCELLATIONS

Should you wish to cancel your commission after work has begun, your deposit will be retained in full. If significant materials have already been purchased or work has been carried out beyond the initial design stage, we reserve the right to invoice for additional costs incurred up to the point of cancellation.

If we are unable to complete your commission for any reason on our part, we will notify you promptly and refund any balance paid beyond the deposit as quickly as possible, and in any case within 30 days.

YOUR LEGAL RIGHTS

Nothing in these terms affects your statutory rights as a consumer under the laws of England and Wales. We cannot exclude liability for death or personal injury resulting from our negligence.

GOVERNING LAW

These terms shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these terms.